Return & Exchange

Our return policy is valid for the first 15 days after placing your order. We can offer credits & exchanges equal to the value of your purchase. However, we do not offer refunds.

Please note that for all returns and exchanges, we require a receipt or proof of purchase.

If 15 days have elapsed since placing your order, we cannot offer you a store credit or exchange.

To be eligible for a return, the item you ordered must be unused and in the same condition that you received it in. It must also be in its original packaging.

For hygienic reasons, we do not exchange any Leilù Créations earrings. So please be sure to choose carefully.

We do not offer exchanges or returns on sale items and promotions so please choose your purchases carefully.

We do not refund the shipping cost on any returned orders. 

International orders may not be returned or exchanged- they are final sale only. Leilù Créations is not responsible for international shipments lost in transit.

If your goods arrive faulty, we are more than happy to offer an exchange within 48 hours from receipt by emailing us with the reason of the return. Return the goods with the pouch. The return shipping cost of the faulty item will be reimbursed to you once the item has been assessed as having a manufacturer fault and the return has been granted. Please include the return freight payment receipt so we can refund you.